Traditional performance management is widely considered to be broken and companies worldwide are questioning their rigid rating systems and once-a-year appraisal processes.
Today, more than 70 percent of all employees work in service or knowledge-related jobs. Their performance is driven by their skills, attitude and customer empathy, as well as their ability to innovate and drive change.
All of these skills are learnable and can be built over time.
We need to measure performance and make it a more effective tool, one focused on constantly developing these capabilities rather than ranking them at a moment in time.