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20 August

Disagreements between individuals happen all the time; unfortunately, they are inevitable.

This interactive worksession is for anyone who wants to improve their communication skills and assertiveness whilst minimising the impact of conflict.

Here's what you can expect from the worksession: 

  • Explore the basics of conflict management and understand your role in the process

  • Understand the impact that conflict has on team performance and morale

  • Explore the Pressure vs Performance curve and how it impacts results

  • Learn how to structure challenging conversations

  • Develop a range of assertiveness strategies

  • Create a personal action plan